Poor Customer Treatment

Item: SAA
Rating: 1

I would like to lodge a complaint regarding how I was treated on board my return flight from London that landed : 10 April 2016, SAA237. I was seated in 50K and just after take off myself and the passenger next to me reported that the TV and the controls were not working. The staff advised that they would try to reboot the system however nothing happened and the system did not work for the duration of the flight. When I reported again at a later stage, I was advised that there were no other seats that they could move me to that had an empty seat next to it (the passenger seated next to me had been moved earlier in the flight resulting in me having 2 seats as I was violently nauseous due to turbulence) however they offered me a magazine to read - in the dark as the lights did not work as a result of the same system fault. A completely ridiculous thing to offer as how was I supposed to read in the dark?! When I stated this, the air host laughed and said well he couldn't move me so I would just have to deal with it. I then asked to see his manager who then came to see me and advised that he was trying to move me to business class but couldn't as the only seat there was broken and did not recline. He could have offered to move me into first class at this point but no attempt was made. As a paying customer, I expected better treatment and should I not receive feedback regarding how you as an air carrier could allow such treatment, I will lodge the complaint on every social media platform available in addition to sending the feedback to 702 so that it can be broadcast to the nation. I expected better and am honestly so disappointed!

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