Poor Customer Service

My office booked a flight from Johannesburg to Nairobi for two of our directors. The tickets were booked on 11 February. Travel date was 23rd February. On the 22nd February when I went to do online check in it was discovered that one passengers THIRD name (Basil) had been spelt with a Z rather than an S. We called travel start to inquire if this would be a problem. They in turn called SAA. In the end a new ticket had to be purchased! The original ticket was cancelled and SAA is charging a penalty fee of R5620 on a ticket that cost R8562! We simply needed to have ONE letter changed! This is terrible service given that you did not lose a customer or a booking and therefore did not lose revenue. Charging this high a penalty (or any penalty at all) is in very poor taste!! And will ensure you do lose any future business!