Poor Customer Service

I reported exceptionally poor serivce on my return flights between Abu Dhabi and JHB. I reported this to the SAA Customer service, via the online system/email on teh 15th July 2015. I have yet to receive feedabck as stated on the auto generated email, within 10 days. last I heard was who my \case"had been handed to - Thandi Motha. case # ***1"