PHENOMEMAL service from Busisiwe Salani

I had a few challenges when calling the SAA call centre yesterday afternoon trying to book a flight for my daughter from Bulawayo to Johannesburg. I had no joy about 4 times and Busisiwe called me back after having listened to the recordings of my phone calls. She apologised profusely for the inconvenience I had gone through. She was on the ball and kept me informed all the way and went out of her way to ensure that I was assisted to the best of her abilities. Once everything was sorted, she apologised yet again and assured me that a process had been commenced to ensure that SAA clients do not experience such service again. I sincerely appreciate her excellent standards and everyone at SAA should aspire to her unquestionable work ethic.THANK YOU BUSISIWE. Because of you, I will remain loyal to SAA