PATHETIC SERVICE FROM SAA- STILL NO REFUND!!!!

In October 2014 we needed to book flights back home to George due to someone jumping a stop street and driving into us. We made the booking telephonically and paid with our credit card via the automated system (which apparently was something new they implemented). When we checked in at the airport they advised us that our tickets were not paid. We then needed to go to a different desk where to our surprise we were now charge R200 extra per ticket. There was no time to dispute it there as the flight was busy boarding. Immediately when i got home i logged the dispute and was advised it would take 21 business days for the refund as they listened to the tape and it was a problem on YOUR side. GUESS WHAT it is 5 MONTHS later and still nothing. I sent emails on the following dates to follow up: 3rd December and nothing happened. We even received a refund reference after that *** & *** and GUESS WHAT still nothing paid back. MARY EVERTS is useless YES useless because once again after i complained for the 4th time she just said they need to log the request AGAIN. I then asked her for her managers details and put a \read receipt"on (which she read) but GUESS WHAT. No reply!!!"""