Pathetic service from SAA

This is the worst experience in have ever had... I was booked on SAA1058 from bloem to CPT that was cancelled on the 05.07.19, then rerouted via Johannesburg, the rerouted flight was late and by the time I got to Johannesburg the check in time was 19:15 they refused to hold the flight and get me on it only to spend the evening in Johannesburg waiting for a flight the next morning. They misplaced my luggage and booked me into a hotel that was non smoking even though I told them I'm a smoker. The hotel had warm water for like 2mins and then the water was cold.... I was inconvenienced in every possible way and not once did anybody apologise, their consultants at the desk had such a bad attitude after they messed up .. this is just the worst airliner to fly with and it's pathetic service.... There are no words to explain it