Pathetic Service - Business Class

Flight SA261 - BOOKING *** Disappointed to note that on a Business Class trip, SAA has an aircraft with non-functioning media. We could not watch any in-flight entertainment as the system did not work from the time we left Frankfurt. You would agree it is a long flight and we pay a lot of money for business class tickets.

I strongly believe, I need compensation for this.

Sent emails, no response and your line keeps me on hold for long periods of time. Mail sent again - Mon 05/03/2018 10:19 AM Mail sent - Sat 03/02/2018 04:06 PM Service Request No: SR **********

You fail to realise that I can feedback to my company and advise them not to book SAA ever again.

Mr P Pillay