Pathetic service - Brand Tarnished

I recently booked a car via SAA website.I received confirmation with my ref number.When followup the ref no had no value to the call center agent at bottom of my email confirmation received.I called again and spoke to a Lenita Nkongolo the second timearound on 11 November 2015 and to date received no feedback. I sent another email on 16 November 2015 to no avail or reply. SAA's is not treating their consumers fairly, they not acting as a responsible corporate citizen and effectively my booked holiday may be compromised due to the lack to customer service by this company. I always believed in proudly South African and supporting local but in this instance I must admit that service within SAA is terribly poor and it is the catalyst to seeking other airlines with loyalty services to establish a relationship with moving forward.