Pathetic Service

<p>my luggage was damaged. I sent a mail to SAA customer services only to no avail. I called the baggage service department this morning only to have a very rude Kanosi Khoza take my call. There was a time that she refused to talk/ say anything after i asked questions. I cut the call and called back and she answered again. I asked her why did you not answer me earlier and there again, she stopped talking.</p> <p> </p> <p>How do we succeed with attitudes of this nature. I need my bag repaired ASAP but the consultant behind the telephone line doesn't realise firstly, my disappointment with a very sentimental damaged bag. Secondly the frsutration of it not being attended to despite send mails. Last, but not least, the inconvenience.</p> <p> </p> <p>Please can this be addressed as these people have a very pivotal role as first points of contact to customers.</p> <p> </p> <p> </p>