pathetic service

I am soooo annoyed with the poor service from south African airways, I called them on the 25/06/2015 morning to make a booking for an unaccompanied minor, the whole day was told booking cannot be confirmed, again I had to call again on the 26/06/2015 morning was told to call back @12:00 to c if it has been confirmed, called @12:40 I was put on hold for 20minutes then the call was dropped, I again had to call back and I spoke to Gugu Nzimande who told me the booking still has not been confirmed, I asked to speak to her manager which I was put on hold for 17 minutes then later was told actually the flight has been confirmed, I still insisted to speak to the manager who could not assist me with anything Mr Elias Nzimande now the time was 13:05 who told me I have to ensure payment is done by 16:00 nevermind the fact that im @work I cant just leave and go to pick n pay to make a payment hence it was short notice, I am disappointed with such a high profile company for the poor service rendered, they know nothing about customer service satisfaction and I am suppose to pay with my money and trust them with a minor yet they cannot even render service telephonically, their service is bad