Pathetic service

<p>I am a regular traveller and a Voyager member. I have never been so disgusted with any airline company. I am still struggling for one month to claim my missing miles and have been phoning the service centre daily to no avail. First they told me to go online to claim, no luck. Then I phoned and tried to claim my miles over the phone, they asked me to email. Then I email and the server keeps returning my emails. I phone again and they give me a different email address. Guess what? The sever still returns my emails. I phone again and they promise to help me by sending another email with futher details. I get those emails with service request numbers and get told to fax my documents. I do that and still get no claims processed. I then recieve yet another email asking me to email the documents again. I explain the issue of the server and still is asked to email. They do not listen. I phone customer service and yet again has to hold for almost forty minutes. I tgen get told that they would phone back which never happened. I phoned again today and asked to speak to the supervisor. They made me hold for forty minutes and then came back online to say the supervisor can not take my call. I then say I refuse and they place me back on hold. After forty minutes on hold I decided I had enough. I am thoroughly irritated and have never experienced such bad service. </p>