PATHETIC SERVICE

<p>I had called the resevations yesterday (Tuesday 18/07/2017) to book a ticket for a Child Minor to travel from Durban to Johannesburg tomorrow (Thursday 20/07/2017). I was initially told to wait for 3 hours and someone would call me to confirm payment, but I decided not to wait and called back after an hour, I was told by a person by the name of "Roslyn" (not sure of the correct spelling of the names) that the child minor was confirmed and that I should do the payment, so we tried doing it by entering the number on the phone then she said she got and error and we should try it manually. She tried manually and then she said they needed the error she initially got and we should retry the transaction. I noticed that the money has been taken of my account to flysaa so she advised that I should call back and check.</p> <p>I called back at 18:14 and spoke to a "Katlano" and she again said that I should call back after 30 minutes to checking if the payment went through. She said when I call back after 30 minutes and if the payment is not showing then they will call the bank to check the pending. I asked her to call the bank while I was on the phone and she insisted I call back after 30 minutes. She also assured me that the ticket will not be cancelled.</p> <p>After 30 minutes when I did call I spoke to Nelly and she said the ticket is cancelled, I asked to speak to the Manager and she put me on hold for more than 10 minutes and I had to eventually put down.</p> <p>I called back and get told by Portia that the ticket is cancelled and that I need to re-book at the different price eventhough the payment for the initial ticket has went off. I was then told that Lungile (the manager )will call me back of which she never did. </p> <p>At 21:00 I called to speak to Lungile and was told by Brenda that Lungile is dealing with it and that I should not call back and that she is waiting for confirmation for the Child Minor. I was also told that they did a re-booking (now a higher price) and once the child minor is confirmed Lungile will sort the ticket out for the price that has went off my account and I WILL NOT LOOSE THE SEAT.</p> <p>This morning when I called the reservations I was told by Mateliso that I need to pay an amount of R1097.90. When I asked to speak to a manager he comes back and says the manager ( Justa )wants my credit card number to reverse the payment. So I told him that Lungile was waiting for the child minor to be confirmed and she said that she will process it for the amount that went of my account. He said the I have to wait for to start shift at 13:30 pm.</p> <p> Such *********** staff as well as managers. The Managers don't come to the phone when I ask to speak to the even tried the complaints line and hold on forever. The flight is tomorrow ( 20/07/2017 ) and its back to school next week and THE MONEY IS OFF MY ACCOUNT!!!</p>