Pathetic NON service from Airlink

I was recently on a bus tour of Botswana when my wife became ill and I had to fly her home from Kasane, Botswana. So I went to your web site and put in my flight details and was taken to an SAA web site to complete the booking. I completed all the required details and received an email confirming my flights pending payment. For some reason that you failed to enlighten me, you refused my credit card and cancelled my booking. I tried again and this time when transferred to the SAA page I got informed that I was a BOT and that I had to slide a picture into place. I did this several times over but could not get any further. Eventually I logged directly into the SAA web site and requested the flights and made a second booking. Shortly thereafter you once again refused my credit card and cancelled my booking. I then sent an email to your help email address explaining my circumstances and that I did NOT have phone roaming enabled. The response stupidly told me to phone a +27 number after I told the person I did not have roaming! Fat lot of good your help desk is hey! I then contacted my bank via internet banking and had them check my card out to see if there was a block on my card. They assured me that there was not and that I had sufficient credit to buy the tickets. So I again went directly to the SAA web site and completed all the personal and credit card details (ad nauseam!) and yet again it was cancelled. So I waited 12 hours and tried yet again and for the 5th time it was refused. This was the day before we were due to fly home. I spoke to my hotel and they offered to take me to the airport to the FlyAirlink office and make the payment in person. When I told the lady at your office she could immediately see my 5 failed bookings. She then proceeded to make yet another booking and inexplicably my card now worked. I am not very happy with your web site that cancels bookings without proper information as to why. I am not happy with your web sites that decide that I am a BOT and refuse to let me through even after passing your BOT test. I am not happy with you help email consultant that does not read the message I wrote to her and tells me to use a channel NOT available to me! And I am not happy that after all the **** I had to endure, I got no more than a half hearted apology from your clerk. As a tax payer, thousands of our money has been used to bail your ****py airline out of the debt your *******ion has created. So I landed up paying about R9200 for one way tickets from Kasane to Johannesburg. This price is hugely inflated and certainly NOT in keeping with other flights and probably inflicted due to you being one of the few airlines to fly this route. So I am left with a seriously bad taste in my mouth for Airlink and this is very likely to influence all future flight plans. As it is, internally I use FlySafair over SAA any day and now I will actively seek an alternative to Airlink, perhaps Air Botswana will be a much better alternative. Maybe they will accept my bookings without cancelling them and wont treat me like a ******** for trying to use their services. Once again, thanks for NOTHING!