Pathetic Customer Services !!

<p>Dear SAA</p> <p> </p> <p>It is with much regret and disappointment that I am writing this email.</p> <p>On the 24th June 2016 I boarded my flight from Nigeria to South Africa Business class for my return leg.</p> <p> </p> <p>Upon presentation of the food I was presented with starters which consisted of a few g****s and was disappointed when the main meal consisted of nothing other than a pear, an apple and an orange.</p> <p> </p> <p>When I asked the flight attendant I was informed that the food in Nigeria was not Kosher which I find extremely difficult to understand given that 60% of the population there is Muslim.</p> <p> </p> <p>this level of customer service is unacceptable given the amount one pays for a Business Class flight. (R37369.23)</p> <p>I would assume a general level of consideration given the travel time and expected a decent meal.</p> <p> </p> <p>I find the excuse given unacceptable and boarders on poor customer service.</p> <p> </p> <p>I would like to get your views on this before taking it further and a mere apology will not suffice.</p> <p>I have attached photos for your ease of reference</p> <p> Also for the records i have e mailled your customer services on the 28/06/2016, and only recived a notification as per below</p> <p>Date: 2016/07/08 <br /> Case Reference Number: ********** 17108</p> <p>Dear Valued Customer, </p> <p>Thank you for contacting SAA Customer Support. Your inquiry has now been assigned to Philile Gama. </p> <p>Case Number: ********** 8 </p> <p>Subject: FW: Complaint About Unprofessional Service </p> <p>Description: Dear SAA<br /> </p> <p>Still waiting for Philile Gama to contact me !</p> <p>This is Shocking customer services</p> <p>Waiting in your response</p> <p> </p>