Pathetic customer service

Very pathetic service received at Cape Town airport, on the 25 October 2025. I was treated like a ******** from bag drop off as I had already checked in. My company paid for x amount of kg to check in, I had an extra bag which was empty considering that I was still my limit, I was asked to pay which I didn’t understand. As we were boarding the 2 ladies (one being the one that checked me in and the other that was a bystander) said they will offload my bags from the aircraft. I asked for the speed point they refuse the speed point and to go to the nearby atm that I saw, they reckoned I must not be flown on the aircraft and it’s not their problem if it leaves me I will have to rebook myself. They insisted I give them cash. Unfortunately in my purse I only had 150 rands there were not bugging. I went a requested a top from my colleague the money was then short by R20 as they also didn’t have much cash with them. The lady was adamant that I must evacuate the aircraft. I just had to ask a lady in the aircraft to give me R20. She did. No receipt was issued to me as pop nor a note. I was hoping my receipt maybe would be sent on email, that didn’t happen. This was the worst’ treatment I had received from these ladies, emotionally and physically harassed at third degree. There was the time they parked me on the side, whilst there boarding people, which I believe I would have used that time to go to the atm, worse I could see it. Can this behaviour and service towards customers by SAA be avoided. It is not pleasant at all.