Painfully South African

<p>Flight scheduled for 9 pm. Got there at 6pm only to find out flight already left. Booked for next day (24 hours later). Had 7 year old child with us who cried bitterly with disappointment. Promised to be upgraded to business class the next day. Promise not kept. Promised a pleasant trip. Arrived at half way destination, no connecting flight booked by SAA. 7 year old cried again with disappointment. Took taxi and went to hotel room for 8 hours. Promised to be compensated for the trouble within 24 hours. Waited 2 weeks. Nothing. Wrote e-mail to customer care services. Automated response. Called the numbers on website, no reply other than automated response.ive also been trying to redeem my sky miles for months to no avail.</p> <p>This is the worst experience ever with NOBODY there who takes responsibility. NO-ONE to talk to. NO promises kept.</p> <p>However, we haven't given up and will take this further if needed. Still expecting someone to contact us. Case number from automated response: ***95</p> <p>We are appalled.</p>