Over two months and miles are still not reimbursed!

<p>At the end of February 2017 I booked a hired car through the Europcar website with my SAA Voyager miles. There was an error on the webpage, leading to me submitting the request twice which resulted in two cars being booked and two sets of miles being deducted. I phoned Eurpocar to cancel one of the hired cars – which they did.</p> <p> </p> <p>The problem was then to try get SAA Voyager to reverse these miles – impossible!</p> <p> </p> <p>My first call to SAA Voyager seemed to be simple enough. I provided my credit card details for an admin reversal fee and I was told the reversal will be reflected on my profile within 3 to 48 hours. This never happened! Luckily, neither did any money come off my credit card.</p> <p> </p> <p>It is roughly two and a half months later and my miles still have not been reversed. I have made over 5 phone calls to SAA Voyager during this time. Each call has provided me with differing feedback, such as:</p> <p> </p> <p>(1) The reason this was never processed is because the request was routed to head office, but has not progressed any further – a follow-up will be made. This is still not resolved!<br /> </p> <p>(2) A team lead will investigate this and call me back – this NEVER happens!<br /> </p> <p>(3) SAA Voyager cannot alter 'dynamic awards' and the problem lies with Europcar who need to cancel the booking. I have phoned Europcar twice about this. They have cancelled the booking and they inform me that the problem now lies with SAA Voyager.<br /> </p> <p>Please can someone resolve this for me?</p> <p> </p> <p>I can’t understand how it’s so easy to take miles away, but impossible to reimburse!</p>