Only two team leaders at such a BIG company

After being misinformed and mislead by a number of agents who seemingly did not get the same level of training and appeared to be working for different companies. At an attempt to speak with a supervisor in the hopes that I will be at least able to get solutions to my long outstanding issue I was informed that the company only has TWO team leaders. I find that hard to believe! Just TWO team leaders? <br> <br> The ticket in questions was worth R42 000.00. Such a huge expense and no proper service. The one agent even laughed at me when I told her that she was not giving me solutions but more problems. What does customer service mean at SAA? Do they even care about the people that their service? Do the agents realise that without our bookings they would be jobless? I have never felt so undermined and disrespected. All I needed was to change a ticket. I will remind myself to make SAA the last option of flight travel going forward