1 reviews | Active since Nov 2016
Online Booking problems via FLYSAA
<p>I have booked return flights between OR Tambo and Port Elizabeth.</p> <p>When I receive my Itinerary it saif the flights is operated by Mango.</p> <p>I was unable to do online checkin via flysaa website, Mango Website or FLYSAA Iphone App.</p> <p>When I arrived at the Aitport I was also unable to do Selfservice Checkin at the Kiosk. I the went to the checkin counter and due to problems with trying out 3 Selfservice Kiosk the attendant at the checkin counter told me that I am 2 minutes late as the fligh have already close.</p> <p>This was for Flight SA2063 and counter checkin closed at 11:10 and I was there 11:12. Filght departure was 11:40</p> <p>I only had Cabin Luggage and they refused to let me through.</p> <p>They said I must go to the SAA Counter and I was informed I had to take another SAA FILGHT at an additional cost of R1306.00. I was theN booked on Flight SAA417</p> <p> </p> <p>My Flight back from PE to OR Tambo was operated again by Mango. Again I try online checkin with my E-Ticket Nr and Booking Ref Nr and I were unable to do online checkin.</p> <p> </p> <p>After I call FLYSAA Helpsdesk I was informed that when a Flight is operated by Mango, I cannot do online or selfservice checkin. I was not informed about this on my Itinerary email.</p> <p>I am a Voyager Member and a regular user of FLYSAA and I am very dissapoint in this unaaceptable service I have received.</p>
