NOT WILLING TO HELP
<p>I booked a ticket only realising later the date was wrong. I will explain: My husband works in Mozambique Tete , and there is only one flight per day from Tete with South African Airways, this flight only reaching OR Thambo at 15:45 - The mistake I made is I booked the last flight that SAA makes available for any other day to George leaves at 15:50. When realising my mistake , I wanted to move the flight , which was not possible as there is no other flights to George on any day after 15:50. Telling them about my problem they first sai that it wont be possible at all to board that plain. Now I sit with the problem that I cannot change the flight to - from George to OR Thambo - as this is a one way ticket and they said I sould have read the conditions on booking the flight. Leaving it there I sat on the phone to cancell the booking, only finding out later when phoning them again that I am now not getting any money back for the flight as this ticket was "a special" . R1800 is realy not allot of money but I can tell you now, I am so dissapointed in this Airline. My husband f**** from and to Tete Mozambique also with SAA onse a month both ways. I can tell all people now , do not make a mistake because they dont take any responsibility and they will not make an efford. Costomer support is non existant and instead of helping they try and explain to you what you have done wrong and try and educate you. Well what can I say worst day evre. I spent 9 hours on the phone and bookings site to try and sort this out - FOR NOTHING</p> <p> </p>
