Not Paying Back Refund

FlySAA: Webpage was slow and hung. This caused a payment to go through twice.<br> The Call Centre operator: Njabulo Sibiya. Assured me that I will be refunded.<br> This was 6 months ago! No refund was made.<br> Details: SA1102<br> Booking Number: SA/68FC7D<br> Amount R1845-19<br> DATE: Monday 1December 2014<br> <br> I reserved a ticket from George to Johannesburg with booking No: 67TEMV. the agent said that payment must be done through SAA's webpage. The page where the Booking number was supposed to be entered would not open. After several attempts I decided to redo the booking from scratch over the Internet, only after calling the Call centre to clear the provisional reservation. After attempting to redo the booking, on the payment page, the message appeared: \SORRY! THIS BOOKING DETAILS ARE ALREADY SUBMITTED".<br> """