BC
Bridget C

1 reviews | Active since Jun 2017

21 Jun 2017, 08:38

Not honouring Best Fare Guarantee Promise and lack of response to all attempts at contact

<p>In February i submitted a request via the Best Far Guarantee page on the flysaa website with proof that i could have bought my ticket for several hundred rand less than i paid via flysaa.com. For two months I was fobbed off to different departments with each atteemp i had made to get this resolved but now they have just stopped reponding altogether to any request for an update i am making. I have subsequently tried to call the customer services line but can never get through despite my last attempt of hanging on for 54 minutes. </p> <p>Seems SAA make empty promises they have no intention of keeping and their solution is to just ignore any attemp at getting your money back</p> <p> </p>

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