Not happy with Travelstart / SAA

I have made a booking on a flight from Upington to Johannesburg, at a very late stage (17:00 the previous afternoon of a fight that was to leave for Johannesburg the next day at 12:50) I had to cancel my flight. I know there would be some losses because of my late cancellation but they gave me the runaround from one person to the other. The ticket cost me originally R3497-00. I had to pay an extra R252-64 to travelstart for what they call a booking reference. When i cancelled the flight I got informed that I will only be getting the amount of R1335-60. But this will only be paid out 6 - 8 weeks after I paid another R299-00 for what is apparently called a "Refund Processing Fee". The next time I book a flight it will not be with SAA and I will most certainly try not to use Travelstart, I am sure there are other companies that can help you. I also booked a ride from the airport to my house and when I informed them that I need to cancel they had no problem paying me back the whole amount which I received into my bank account the next morning .