Not a good experience - then some feedback with empty promise

Not the best experience to travel with faulty equipment on a 4 hour flight with the in flight team just telling all the passengers that it will be addressed shortly. Needless to say - 4 hour flight with faulty equipment... Best part, it was a honeymoon trip that is suppose to be one to remember. We will remember the 'bad' flight and service from SAA!

After a complaint to SAA customer service I was promised a compensation for the horrible experience, I just had to provide them with more information. This I have done more than 2 months ago with more than 10 follow ups on this, no feedback.