Non-Existant customer service

<p>On 29 July, my wife and I were left stranded at Heathrow airport for 22 hours due to "Technical Difficulties" with an aircraft. This delay entitles me to compensation in terms of international regulations.</p> <p>BUT, this only helps if SAA is in any way accessible. Customer care line is never answered, ********** and ********** have only responded to emails once in two months (apart from the silly automated response which is basically meaningless..).</p> <p>They gave me a name and a case number, but no way of contacting the person. Needless to say, no correspondance from her either.</p> <p> </p> <p>I guess SAA doesn't understand the concept "Customer Service" ...</p>