No service

In July my luggage was damaged on a flight back from M****illes<br> I was told that I have to go home, unpack my case and then take it back to them. <br> Well I live 70 km away from the airport which means that it will be an additional 2 trips to take the case and then fetch it.<br> I then queried this on the SAA website, and was told that Robert Ndadza would contact me within 21 working days.<br> This did not happen and to Phone SAA is worse than other places. Please be patient does not work anymore.<br> Well he did not contact me after 21 days, i eventually got an email address and that's when he told me that they have not got a service for picking up broke luggage. Which I did not break but SAA. <br> So I have to use my petrol, time and money to take it there.<br> I still have had no reply to this.<br> Then luckily I had to go pick up a friend at King Shaka Airport on the 28th of August. And to take your case through security is a nightmare.<br> I took it to the ticket office, where the lady working there was very rude and not helpful at all. I then spoke to another lady who helped me.<br> Well I am out of the country right now and heaven knows if I will be getting my case even back??????<br>