No response to urgent query

I am in the process of a travel insurance claim with regard to a missed flight and the travel insurance provider requires a letter from SAA confirming that I checked in for the flight.

This has become quite urgent as the insurance company will not pay out my substantial claim without it.

I emailed SAA's customer care department on two separate email addresses ********** ********** requesting a letter confirming that myself and my wife did check in for this flight. The first email was sent Monday, early afternoon, with a follow up email to both addresses over the course of the week. I have received no response!

I have also sent numerous private messages and posts on the SAA Facebook page requesting assistance. I have received no response here either!

I called the SAA customer care and was told to email the customer care department.

I have exhausted all my options to getting this simple request resolved and no longer know what to do!

This kind of service is unacceptable!

Thanks, David Poole.