no response to poor service

<p>This is one of the many complaints I sent to SAA, still no response, still no reimbur*****t:</p> <p>Our flight was cancelled and was rescheduled not once, but multiple times. Our travel agent (Travelstart) was not even informed of the schedule changes.</p> <p>Schedule change #1: <br />Flight cancelled for 28 July - I received a voice message to phone SAA back on 26 July. I phoned them back to be informed that the flight was cancelled - no explanation why. I tried to get the service agent to book us onto another 'convenient' flight, but was told by them that they could not assist with rebooking. It took 2.5 hours of our travel agent (Stacey from Travelstart) fighting with SAA before SAA would put us on a flight for a day later (NOT convenient) 29 July.</p> <p>Schedule change #2:<br />Flight time changed for 29 July. I received an SMS (not even a phone call) to phone SAA at 11am on 29 July (our new rescheduled day to fly). Our flight had been rescheduled for 2.5 hours later than it should have been, meaning we would miss our connecting flight from Munich to Manchester. I reserved seats (R500) on that flight, which was then rescheduled again that I expect re-imbursment for! </p> <p>Schedule change #3:<br />The flight via Frankfurt was almost 2 hours late leaving Johannesburg, and we nearly missed our connecting flight to Manchester. Our luggage did miss the flight to Manchester and was left behind in Frankfurt. We asked the SAA staff for assistance in making our connecting flight, and received none. Service on this flight was terrible, with the air hostesses sleeping in the back during the flight. The staff were rude and very unprofessional.</p> <p> </p>