No response from SAA after 8 months - promised 10 day response rate

<p>I submitted my complaint on the 25th of October after a terrible flight to Hong Kong:<br />Date: 2016/10/25</p> <p>Case Reference Number: ********** 60094 <br />Dear Valued Customer,<br /> <br />South African Airways appreciates you taking the time to share your experience with us.<br />Your inquiry will be assigned to a Customer Service Agent, a substantive response will be shared with you within 10 working days.<br /> <br />Warm regards,<br />SAA Customer Service</p> <p>I have sent several follow up emails and after 8 months I have still received any response from SAA. I have tried phoning multiple times as well with no answer after being on the line for 30 - 40 minutes each time!<br />Does anyone have a direct contact with someone regarding complaints at sAA???</p>