No refunds yet : ***

On the 8 th of April when we want to board i handed my Id book and the lady said my name is not the same as per Id book. I have explained that that is my call name and she refuse to help. When I have asked her what would have happen if i presented my drivers licence because there is only initials on, she said then it wouldn't't be a problem (double standards?) I had to speak to a supervisor and still they could not help me. The only way my husband and I would be helped is if i buy new tickets at R4195 to my original tickets of R2784. <br> <br> On my on-line tickets it said i should produce the credit card i used to buy them. This woman at check it said i should have read the small print and i must go to the supervisor as she is unable to help me. I had to borrow money to get back home. <br> On the 14 th of April got a email form Tlotego Ngasama at customer service- it will take 30 days to get refunded. On 30 April i got an acknowledgement of refund for one ticket only, i send a mail again to make sure my husbands ticket get refunded as well. On 5 May his acknowledgement game through say another 21 days . Have followed up twice with a promise to make it a priority but NO REFUND YET!