NO REFUND - SAA STOLE MY MONEY

i booked a flight for my father - he was subsequently admitted to hospital and can never fly again due to his condition. I sent SAA the Dr letters etc and I have not received a refund

Booking Refund - Ref OFLECI

SAA POLICIES clearly state that a FULL REFUND is given due to Hospitalization or Death

See letter below and explain why I haven’t been given a FULL REFUND?