No Name Change Allowed

My Mother booked a ticket for me for OR Tambo to East London (REF PKZK93) on the 23rd of Dec to join them for holiday as I work for Government and couldn’t afford a ticket myself. She accidentally used the ‘autofill contact’ and booked the ticket for Heilet Scholtz (herself) instead of Niki Scholtz (myself). She contacted the ticket office and the advised her to cancel and forfeit the ticket and buy a new ticket instead as no name changes are allowed. Now we have to pay ANOTHER R2800 for a new one way ticket with my name, even though we already have one. We are so disappointed in the customer service with regards to this honest mistake and the unwillingness to assist.