No Joy From SAA CC or Supervisor- CEO please!

I booked a JHB -DBN return fight at the end of March 2016. Early April I called SAA back querying the mistake i made with the name of the person travelling. I spoke to a lady on the first call at the contact centre. She just read my polices, and it didn't help my problem at all. I was promised a callback on the same day by 4pm latest from a senior person as all the senior management was in meetings at the time i called. So i got no help at all that day. To date no one had called me. I called the contact centre again today, spoke to a lady that told me she cant help me with my booking, I can call the SAA counter at OR Tambo. I called the number given to me 011 - ***, it just rang n rang. I Googled and called OR Tambo for the counter and spoke to a gentleman who cannot help me , i need to call the ticketing department.Called the ticketing dept ,spoke to Benjamin that asked from the number i am called the calll centre previous to query this maatter. He couldnt help me, i asked for a supervisor, was transfered to Nomsa Mthembu who gave me just policies .No one cared about me loosing over 20 000 miles as a customer and still being without a ticket. No resolution !!!!!