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<p>After numerous emails, some complaining about the fact that they are not responding to the other emails, as well as online forms submitted, SAA simply does not come back to you.</p> <p> </p> <p>It seems they are under the impression that the usual ignore tactic will help them to not have to take responsibility for their staff.</p> <p>see I had a problem with luggage being ********ly and without just cause refused. The lady was obviously not trained well and therefore the customer (myself) have damages. It is clear SAA thinks that these cases are not even worth replying to via email...</p> <p> </p> <p>Well done SAA, leading the way in **** service, regressing to worse than most other african run air transport companies.</p> <p> </p>