Never book SAA! They have no respect for people's time, money or comfort. They just dont care!

I was scheduled to fly from OR Tambo to Durban at 12:45. At 12:40. Just five minutes before departure, we were suddenly informed that the flight would be delayed by at least two hours. There was no prior communication, no apology, nothing. To make matters worse, while we were already queuing to board, staff began changing everyone’s tickets to new seat numbers, with the vague explanation that "the aircraft has been changed." Again, no apology, no courtesy, no explanation.

This is not an isolated incident. In August, when I flew to OR Tambo, the check-in experience was just as poor. The staff were laid-back and displayed no sense of urgency. I had already checked in online, but still had to queue with my son for over an hour simply to drop off our bags. What should have been a quick and efficient process turned into a frustrating ordeal.

SAA’s service is consistently disappointing! poor communication, lack of professionalism, and no concern or respect for passengers’ time, money or comfort. Based on these repeated experiences, I would not recommend anyone to fly with SAA.

They simply do not care about their customers!!!