NEVER AGAIN

I would like to formally express my dissatisfaction with the experience we had on our recent flight from Mauritius to Cape Town. The original flight from Mauritius that I paid for was cancelled and replaced with a flight on a smaller aircraft. There was extremely poor communication and a great deal of confusion on board when we were informed that we would be flying to Johannesburg instead of directly to Cape Town, as originally booked and paid for. The landing in Johannesburg was particularly concerning. Conditions were perfect, yet the landing was extremely rough. It felt unsafe and unprofessional, raising serious concerns about whether the pilot was inexperienced or in training. As a result of the impact, I jarred my back, and my daughter, who is pregnant, was also affected. This experience caused unnecessary physical discomfort, emotional stress, and inconvenience. I believe this situation was handled poorly, and passengers deserved better communication, planning, and care. Never again will I fly SAA. No explanations from any SAA department can rectify what happened. If I could give 0 stars I would.