NEGLIGENT & INCOMPETENCE

S/o to #FLYSAA for the worst service ever. I get to the airport around 13:00pm, more then 2 hours early, I drop off my bag, find out our 15.25 flight is delayed due to weather conditions. Board the plane at 15:55 hit the runway only to wait for another 30min or so. A guy from baggage rushes to us to handover a bag that was left behind only to find out the owner is not on the plane. We are finally cleared for take-off, EL we go.

My nightmare... We get to EL, wait at the conveyor belt for my bag, my colleague gets his, my bag dololo... I go to baggage claim n immediately the guy tells me my bag got left behind and is in JHB due to it getting to the dispatch LATE. Mind you I got to the airport very early and immediately dropped our bags off with my colleague "whose bag got to the dispatch EARLY?". My house keys are in that bag, another inconvenience coz now I have to book or worry friends to help me coz I can't go home or to work for that matter. The nice gentleman at the counter tries to calm the situation and asks us to escalate it to the supervisor Soroya Joemath aka Jakkie who was not interested and not willing to help at all. So I get my HUGO BOSS bag back today torn and belt broken. Now imagine all of the inconvenience they've caused me due to their incompetence, I receive my bag damaged and now have to spend money on travelling and take time off work to claim for the damages ???

Now here's what I don't understand and need to be balanced ?:

1. I'm more then 2 hours early n drop my bag off immediately

2. Flight is delayed, MORE TIME ADDED. The guys bag that got left was rushed to us but mine was not a priority.

3. After finding out that my bag is left behind, they ddnt put it on the next flight that was after ours.

Thank you #FLYSAA for damaging my bag and poor customer service from the supervisor ???