Misplaced Luggage

Good Day , <br> <br> I would like to complain about disappointing service I received from you Sunday dated 04th October 2015.<br> My bag was not put onto my flight , I was then told there was no bag that was checked in which was impossible seeing as though I got the tag linked to my bag. THIS WAS GREAT INCONVENIENCE caused to me. I missed my transport from airport home , it then costed me 350.00 to get home from the airport. I was advised by the staff at the help desk I will receive my bag 7am Monday morning , which I had to miss a day of work (UNPAID) and stay home to wait for it, I still did not receive my bag by 9am, I then contacted your call center, where I was told it is still in Durban and will only arrive after 13pm, by 3pm I still did not receive it. I called your call center once again and was told the guy is stuck in traffic it will be delivered in the evening. Bear In mind I am using my airtime , holding on the line waiting for feedback from your consultants, again inconvenience caused to me. Eventually my bag arrived at 7pm, WOW ... THIS IS PATHETIC SERVICE for an airline that so highly spoken of and said to be CLASSY and offer amazing service. This is not the 1st time I am