Luggage never reached East London (destination)

My husband and I flew to ELS from OR Tambo Saturday morning (16/04/2016). We get to ELS and our luggage is missing. We then get told that our luggage was in Joburg. We are livid and beyond disappointed with SAA, the lady (she had nothing to say to us) at baggage claims and Lundi (supposedly manager). Let me tell you both these people were unsympathetic, unprofessional and pathetic. I did not expect to deal with such incompetence from SAA. I feel that we deserve our money back as SAA did not deliver, we had no reasons to be in ELS after what happened. We had no clothes and had no choice but to buy new clothes for the wedding. I have never been inconvenienced like that in my life, we paid SAA for God sakes. I was in tears, stood there hopeless for 4 hours waiting for Lundi to tell us if we were getting our bags or not. This guy sat in his office the whole time and we had to run after him, in and out of his office and yet he knew where we were sitting. The wedding was at 14h00 and we only arrived there 4 hours later. We deserve more than just a compensation, reimbursed us for the clothes we had to buy. We deserve a good explanation as to why our bag didn't make it to ELS.