Luggage lost, Report, no feedback after they said 10 days we will have feedback

<p>My Wife flew to Inhambane Mozambique via Maputo. Her luggage was booked in at OR Thambo but wrong destination adress was put on. Still missing. We did notify them and we got a case number where they stated it will take 10 business days to come back to us. It has been now almost a month and still no feedback.</p> <p>Date: 2016/10/07<br /> <br /> Case Reference Number: ********** 55478</p> <p>Dear Valued Customer,</p> <p> </p> <p>South African Airways appreciates you taking the time to share your experience with us.</p> <p>Your inquiry will be assigned to a Customer Service Agent, a substantive response will be shared with you within 10 working days.</p> <p> </p> <p>Warm regards,</p> <p>SAA Customer Service</p> <p><br /> ref:_00Dw0loUW._500w01NQJyY:ref</p>