lost luggage and then delivery policy not followed with personal electronics ******

<p>Recently flew from Rio to Cape Town with SAA. When i left Rio i had made sure to get my bag wrapped at the airport with shrink wrap as it was a tog bag and could not be locked.</p> <p>this flight had a few connecting flights and first place of me collecting my luggage was supposed to be JHB.</p> <p>To no surprise at JHB my luggage was missing. So reported this to SAA baggage services in JHB and was told by the lady at the counter that the luggage was mistakebly sent on to Cape toen already and that these mistakes happen often!</p> <p>Having arrived in Cpt once again found no luggage and went to Cap Town baggage department to open a case file. they could at that time not even locate my luggage but told me that they would contact me back in a few hrs with an update. At the time the consultant advised me that once the bag was found that i would have to return to get it checked by Customs which makes perfectly sense to me. However 3 days after reporting the luggage missing the bag is dropped at my place with new shrink wrap on it and everything in my bag except my Ipad. the eve before they dropped the bag i received an sms from my network provider welcoming me into south africa but at this time i was already in the UAE. clearly who ever checked my luggage stole the tab. this was not supposed to happen if i was present or my family that received the bag was present to unwrap the bag for customs or whoever opened it.</p> <p>I have opened a case file against SAA on this and their policies are due to the fact that the ticket was purchased via EFT and not a credit card they cannot be held liable for any loss of items in the luggage.</p> <p> </p>