Lost baggage and non exsistant custoemr service

I have had a terrible experience with your airline over the past 4 days. The most frustrating thing is that I have sent an email for feedback and have had no response for 11 days.

I was booked to travel from Johannesburg to Munich from the 29th March to 3rd April to attend a family occasion.

I commenced my journey on the 29th March at 20.35. I was flying via Munich to Berlin to attend a family function in Hamburg. My luggage did not arrive in Munich, because of this delay, I missed my train to Hamburg. My luggage then only arrived in Hamburg on the Sunday 1st April in the Evening. I would have expected this to have been delivered to me within 24hrs of my arrival. Instead I was without clothes in a cold climate for nearly 3-days. This ruined my family occasion and I am unhappy with the service.

I could have tolerated 24 hrs but for 70% of my trip I was without my personal belongings. I fly internationally quite regularly and am disappointed with the service that I was given. The baggage could reasonably have been couriered to me within a faster time.

Further more I sent an email to SAA customer services on the 3rd April, and have had no response to date. I think 11 days is a reasonable time to expect a response.

Seems SAA don't care much for customer service.