Lost Bag after flying Business Class...

I have just returned from a trip, coming back to SA for work, upon arriving at OR Tambo International, only to be informed that all the airport staff are on strike. After waiting over 2hours for my bag at the conveyer I proceeded to the baggage claim desk. The lady who helped me was great she gave me the customer service number and got my request processed in adequate time as well as informing me that my bag was not left behind in abu dhabi. <br> <br> Later today i decide to call the baggage claim service centre, to be put in touch with the rudest lady, after telling me my bag was in fact lost she then proceeded to tell me she has no idea when my notification of my lost luggage will be found or what process would be taken to ensure my baggage will be found. I flew business class to and from the United States and i just feel that the exhorbitant amount of money paid for these tickets and the customer service I have received this far is not equal. I sure as hell will not be flying SAA again, I fly frequently in and out of this country and I have never had luggage lost with any other airline. Sorry SAA your gonna lose every customer you had flying from Abu Dhabi to JHB today.<br> <br> Kind Regards<br>