Less than acceptable.

I am absolutely disgusted in he fact that I was sold tickets for a flight that cost me R2300.00, that should have had extra leg room where no different to the other seats found behind me due to an additional row in front of me which should not have been there!

I booked row 62 as there was not row 61 on the flight image! When getting on the flight it became clear that there was an error with the additional row being added. I was given some poor excuse about the aeroplane not being the correct one which is not my fault.

To add insult to injury BOTH meals that where offered I did not get the choice of the one that I could eat! No beef for supper and no eggs in the morning? So I didn't have a meal on the flight due to the attention of the flight team having the foresight in trying to accommodate that I didn't get at least one meal I should have been offered choice of meals first for breakfast? When I asked I was told have the vegetarian option to which I promptly refused as it felt like a second thought!

This is not how a "proudly South African" company should be run and I flew with SAA as I support South African business over others and would expect the same from yourselves.

I would like to propose BEFORE my flight back either you refund my seat allocation money R2300.00 back to me or upgrade my seat to a business seat as clearly you incorrectly sold me wrong seating.

I have been told to log a call with their refunds team and am STILL waiting for an update on this and due to poor responses from them I now address this on Hellopeter.