Lack of service on SAA

I had the misfortune to fly on Flight SA 260 from Johannesburg to Frankfurt on Saturday 7th March 2015. Shortly after take-off we were informed that the entertainment electronic equipment was not functioning, and that we were therefore unable to watch any movies, play games or even listen to music. This is a ten hour flight but felt like 20 hours. I also found the attitude of the staff on board to be non-caring. I came back to South Africa with a Lufthansa flight - the staff and service on Lufthansa was superb and outstanding. SAA still has to go a long, long way to be at the same standard as some of the other international carriers!