Lack of Communication even after they took Accountability for the error

On the 30th of November 2025 I booked and paid for flight tickets for Mid Jan 2025.

The payment was successful and i received my booking confirmation.

On the 2nd of December 2025, South African Airways (SAA) reversed my payment…the money came back into my account.

I then called and emailed numerous…eventually they request my bank statement to which i send them.

They have since been quiet even after my numerous emails requesting feedback and calls.

I am so frustrated. I am so disappointed. I keep telling them that I have the money that was reversed, please send me a payment link so that i can make payment so that i do not experience issues on the day of departure.

All the people that work there including their finance department cannot seem to comprehend. This is so simple.