Inlfexible policies that lead to loss for cleints

I booked a ticket online on SAA and when the ticket was issued I immediately noticed that my surname and name were each missing an alphabet. I immediately called SAA to ask that they amend my details as I knew that I will not be allowed to fly. I was told because I have paid they can't change my details. I must buy a new ticket and they will cancel the other one and pay me back within 21 days. the challenge I had with this was that I didn't have extra funds to buy a new ticket and I explained this to the customer services people. <br> <br> Bottom line is that SAA refused to cancel the ticket or refund me so I lost about R2500 as I could not fly. For me this is bad customer service, I don't see why they couldn't have asked for my ID document as proof and then made the amendment.