Incorrect Info & NO worry about feedback

<p>I recently made a booking on behalf of a family member.</p> <p> </p> <p>When originally calling in, I enquired about how to travel with an animal (dog). I was told this is handled by an outside of company (Pet Lounge), of which they gave me the number.</p> <p> </p> <p>When calling the ‘outside’ company, I was told the 02nd of May was not available for an animal to be flown, so I then needed to change my booking in order to accommodate the pet being on the same flight as the person as the dog needed to land the same day as the person flying.</p> <p> </p> <p>When calling in again once all changes were made, I was told that animals ARE able to come on board and the outside company is NOT NEEDED.</p> <p> </p> <p>I told the call agent to escalate the complaint as I wasted R1000+ having to move my booking. Till date I have received NO feedback even after it was sent to 'another department'. How long does it take to pull a call SAA?</p> <p> </p> <p>This is unacceptable!!</p>