Incorrect flight ticket and delay on refund.

On 8 November I called SAA call centre a number of times enquiring about a flight from Mthatha to JHB on that very day at 18:00. I spoke to 4 different agents and all told me there was a flight available - I booked my ticked and paid for it with the fourth agent.<br> <br> When I arrived at the airport, it was bare. Not a single plane in sight. The airport staff who were getting ready to leave for the day told me that there was not flight at all.<br> I called the call centre again to confirm the details of my ticket and was once again told there was a flight that would be leaving shortly.<br> <br> Only after I explained that I'm at the airport and the staff say there is no flight and I could see that the runway was bare did the call centre agent see that my flight was booked for 9 Nov and not 8th.<br> <br> When I called the refunds department requesting an immediate and full refund, I was told that the refund would take 21 days and be less an admin fee.<br> <br> This is outrageous and unacceptable. That I must wait almost a month to get my money back for a mistake they made.<br> This is thievery at it's best.