Inconvenient booking, check-in and assistance from SAA
<p>I booked my ticket on Saturday and got a reference number.</p> <p>My flight was at 05.55 this morning at Cape Town International to OR Tambo, but then I wasn’t able to check in online so I get there at 04.55 to do a check in. When I get there SAA tells me its mango, I wait in the line for mango… then they tell me its SAA.</p> <p>So I go back to SAA and they tell me that my booking was cancelled, but the money went off my account, so i want to know what happened to my booking, because i was not notified.</p> <p>After insisting that I was not on their flight, they eventually found my booking.</p> <p>They said it was cancelled and made me repay R1546.00 at the airport and told me to call my bank and tell them to reverse the other payment.</p> <p>So I missed the 05.55 flight and asked them to put me on the next available flight.</p> <p>I missed all my meetings in the morning because of their poor customer service.</p> <p>They made it seem as though it was my fault.</p> <p>I mean- what if I didn’t have money in my bank account.</p> <p>This is really poor service from a big organization like this.</p> <p> </p> <p> </p>